Minerva by Anjali

Return & Refund Policy

Due to the nature of many of our products - including handcrafted, personalized, and festive gifting items - Minerva by Anjali generally does not accept returns or issue refunds for change of mind, incorrect sizing/selection, or delayed personal circumstances.

We accept return or exchange requests for orders purchased through Minerva by Anjali only subject to the terms below.

Damaged or wrong products

  • Return or exchange requests will be entertained only if the product(s) received are damaged in transit or are clearly wrong (different product than ordered).
  • The buyer/receiver must inform us of damaged or wrong products within 24 hours of receipt of the goods.
  • Customers claiming missing items or damaged products must produce an unedited unboxing video (with EXIF/metadata intact where available). The video should clearly show that the package is sealed/unopened from all sides and include the full opening of the package. Share the complete video to hello@minervabyanjali.com along with your order number.
  • We may also ask for clear photographs of the packaging and the defective/wrong item.

When we cannot offer refunds

  • Incorrect, incomplete, or unreachable shipping address provided at checkout
  • Two failed delivery attempts by our shipping partner, or the package is refused by the recipient
  • Personalized or made-to-order items, except where the item is damaged or wrong as defined above
  • Minor variations in colour, finish, texture, or handcrafted detailing that do not constitute a product defect

Cancellation policy

Due to the customized and handcrafted nature of many of our gift sets, we do not accept cancellations or issue refunds once an order has been confirmed and production or packing has begun. If you need to change a shipping address or gift message, contact us as soon as possible at hello@minervabyanjali.com - we will help where we reasonably can before dispatch.

Refund processing

Where a refund is approved (for example, after we verify a damaged/wrong delivery and you return the item if requested), refunds are processed to the original payment method via our payment partner. Please allow a reasonable number of business days for the amount to reflect in your account, depending on your bank or UPI provider.

Contact

For return, exchange, or refund requests, email hello@minervabyanjali.com with your order number and supporting media. Minerva by Anjali, Jaipur, Rajasthan, India.